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Your subscription

Open Settings → Subscription to see which plan you're on, what it costs you and when it renews. Only the account owner sees this section, because billing belongs to the account that pays, and an account can own several workspaces.

You'll see your plan and what it costs​

Nydli comes as Solo or Team. See Solo and Team for what each one holds.

Plan usage underneath shows what you've used and how much room is left:

  • Member accesses
  • Workspaces
  • Storage

Archived workspaces count towards those figures, because we're still storing their content, so archiving one doesn't free anything up.

Change plan moves you up a plan, or from monthly to yearly, and it takes effect at once. We work out what you owe for the rest of the period you've already paid for, and we charge the difference. If you pay yearly, we give you two months free.

If you want to go the other way, to a smaller plan or from yearly back to monthly, you do that in the customer portal. The page links you there.

While you're on the free trial​

The Subscription page shows the day your trial ends and what the first payment will be, with VAT for your country.

Add a card opens the payment form on the same page. We don't charge anything before the trial is over. Once a card is in, you carry on from that day without doing anything.

You can switch between Solo and Team as often as you like while the trial runs, and between paying monthly and yearly.

Added a card and changed your mind? Cancel stops the payment before it happens, and you keep the rest of your trial. Keep my subscription undoes it.

You'll find your invoices and your card in one place​

You'll find all the billing paperwork under Settings → Invoices:

  • Your next bill, and the card we'll charge for it
  • What we print on your invoices
  • The invoices themselves, with View on every line of the payment history

Update card is there too.

Why Paddle's name is on your receipt​

Nydli is sold through Paddle, who take the payment, issue the invoices and handle sales tax on our behalf. They're the official seller, so your bank statement shows their name, and the receipt for each payment comes from them.

Your card details never reach us. Cancelling and updating a payment method both run through Paddle's own pages, and Nydli links you straight to the right one.

You can cancel, and change your mind again​

Cancel subscription is a link at the foot of the Subscription page, and it takes you to the cancellation page directly.

We don't cut you off when you cancel. Your subscription runs to the end of the period you've already paid for, and Settings shows that date so you can check it without looking through your email.

After that date we freeze the workspace for 90 days:

  • Everything you've put in is still there.
  • You can still read it, and still download it.
  • You can't change anything.

Subscribe again inside those 90 days and you can carry on exactly where you were. We haven't moved or packed anything away, so there's nothing to restore. After the 90 days we delete the content, so take a copy of anything you want to keep before then.

We give you 90 days because you've been a customer. A free trial that ends without a subscription gets 30. See Exporting your work.

Changed your mind before the cancellation takes effect? The Subscription page offers Keep my subscription, which takes you back to the portal to undo it. Billing then carries on as before.

Once a subscription has actually ended, you can't restart that one. If you subscribe again, you start a new subscription, and inside those 90 days you carry on exactly where you were.

If a payment fails​

Cards expire and banks decline things. When a renewal payment doesn't go through, Paddle tries again over the following days and emails you about it. Settings tells you where it stands.

You'll see it on the bell in Nydli too, with a warning mark on it. Nothing else in the bell gets one. See Notifications.

When you sort the payment out, it settles straight away, whether that means a new card or enough money on the one you have. If we've frozen the workspace in the meantime, you can edit again as soon as the payment clears.

Reminders before anything goes wrong come from Paddle by email, at the address on your subscription. That covers a card about to expire and a yearly subscription about to renew, and we don't repeat them. You hear from us when your access is genuinely about to end.

Get in touch if something looks wrong​

If the dates in Settings don't match what you expect, or you think you've been charged twice, get in touch. We can see the history of your subscription and sort it out. Please don't cancel and re-subscribe to fix it yourself, because that usually makes it harder to work out what happened.