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Signing in

You sign in with your email address and your password. If two-factor authentication is on, Nydli then asks for a code. See Keeping your account safe for setting those up.

Forgotten your password​

Forgot your password? on the sign-in page asks for your email address, and then it sends you a link to set a new one. The link works once and runs out after an hour, so ask for a fresh one if you come back to it later. If you ask for too many in a row, Nydli makes you wait a few minutes before the next one.

The reply says a link is on its way if an account exists for that address. We word it that way on purpose, so nobody can use the form to find out whether you're a Nydli customer.

If you set a new password this way, your other sessions stay signed in. If you change it from Settings → Security, they all get signed out. See Changing your password.

You can't get past the two-factor code​

After your password, Nydli asks for the six-digit code from your authenticator app. Codes change every 30 seconds, so use the newest one if Nydli refuses the first.

Use a backup code instead takes one of the codes you saved when you turned two-factor on. Each one works once, and then it stops working.

Two things can stop you here:

  • Too many failed attempts. Nydli locks the attempt for a few minutes. Wait and go again.
  • The attempt ran out. The code prompt times out after a while. Sign in again and you get a fresh one.

Lost your phone?​

Lost your phone? under the code box shows you the ways back in:

  • If you're still signed in on another device, go to Settings → Security there and turn two-factor off. Then turn it on again with your new phone.
  • If you have your backup codes, sign in with one of them.
  • If you have neither, write to support@nydli.com from the email address you sign in with, and we'll try to help you.

Your email address on its own can't get you past two-factor, so we don't offer a button that emails you a code. When you write to us, we send a confirmation code to the address on your account and ask you to send it back. Once we've checked it's you, we turn two-factor off for you, and you get an email saying so. Then you can sign in with just your password and turn it on again with your new phone.

"This address isn't confirmed yet"​

A new account isn't finished until you follow the confirmation link we email you. If you sign in before that, Nydli tells you, and it sends you a fresh link there and then.

The confirmation link asks for the password you chose when you created the account, and it works for 24 hours. If yours has run out, or you've already used it, sign in and Nydli sends another.

You'll see the same if you joined from an invitation link somebody copied to you. Follow the link we send, and you're back in.

Invitation links work exactly once and expire after 7 days. The page names which of those has happened, and whether somebody withdrew it. In every case the fix is the same: ask the person who invited you to send a new one. See Members and roles.

"The security check couldn't load"​

Some of the sign-in forms run a check that you're a person and not a script. An ad blocker or a strict privacy add-on can stop it from loading. If that happens, allow challenges.cloudflare.com in the add-on and reload the page.

A deactivated or suspended account​

Deactivated means the owner of a workspace has taken your access away. Have a word with them if you think that's a mistake.

Suspended comes from us, and it's rare. Get in touch and we'll sort it out.

Several accounts at once​

You can be signed in to up to five Nydli accounts in the same browser, say a personal one and a company one. When you use Add account in the account menu, you sign into another one without signing out of the ones you already have, and you switch between them from the same menu.